Currently, there is a huge burden on the healthcare system to increase capacity and this is plagued with challenges owing to the limited number of providers and resources. The issues are made worse by inconsistencies in procedures before and after appointments, manual processes for bringing patients onboard and providing treatment, and communication barriers that hinder patient care and compliance. Notwithstanding these obstacles, there exist prospects for enhancement, augment healthcare accessibility, standardize protocols, and optimize workflows. HelixVM has developed the medical marketplace platform that makes it convenient for patients to access quick prescription and medical opinion from anywhere irrespective of the patients’ insurance status. Using the platform, patients can receive a prescription in minutes with or without video visit with a healthcare provider. HITLAB conducted a usability study to dive deeper into this advancing area of healthcare and understand the nuances from the providers perspective. This will aid further refinement of the platform and provide valuable insights into the world of asynchronous medicine and healthcare delivery.