Many new moms have conditions that require long-term follow-up care for both their physical and mental health.⁶ However, moms frequently lose either Medicaid or private insurance coverage shortly following childbirth denying them critical postpartum care.⁶ Postpartum care generally involves chronic condition management, access to family planning, breastfeeding guidance, and general follow-up on recovery from childbirth.⁷ For example, there is considerable variation in how states cover lactation support and counseling, with most states only covering lactation consultant services in the hospital setting.⁸ Recognizing that 2.2 million women live in maternity care deserts and another 4.8 million living in counties with limited access to maternity care, Sonder Health has primed itself to help mothers in need.⁹ They are diligently partnering with physicians and hospitals in rural areas to provide good quality telemedicine care without exacerbating the costs. 

Despite the variation in critical pre- and postpartum coverage and frequent changes in billing for telemedicine services, Sonder Health has been quick to pivot and adapt its service offering to patient needs while keeping abreast of policy changes.^8,10 This has been especially critical during the COVID-19 pandemic, given the pandemic bore a hefty toll on women juggling work with caregiver responsibilities and motherhood.¹¹ They have been agile in their partnerships and the services they provided, offering free services at the beginning of the pandemic to ease provider and patient burden. In addition, Behme explained how they worked closely with organizations that had to shorten their timeline for telemedicine implementation suddenly. They also expanded their services to meet the growing need for behavioral health and other women’s health services while maintaining exceptional quality, minimal turnover, and wait times of less than three minutes.